We offer free shipping Australia wide on orders over $200*. This excludes ceramics, bulky and heavy items. Orders under this will be charge $11 for flat rate shipping.
Orders containing any bottles will be charged $22 for shipping.
Surfboard Shipping will be invoiced accordingly and separately, please email us if you are not local so we can provide with a quote.
Please note that due to COVID-19, natural disasters or unprecedented events shipping delays can - and most likely - will occur.
We also offer local pick up for the local loves that want to nab something and pick it up later (simply select Local Pick Up at the Shipping section of Checkout). If you can't make it in, Local Delivery is available at a reduced rate and this is by courier which will take around 3 business days.
International orders continue to be impacted, If your package is delayed by more than 14 business days past expected arrival date, please open an enquiry with AUS Post directly.
Some domestic orders are being impacted and we are finding no rhyme or reason as to how delayed they are as some routes are the same as usual, and others are much much slower. We are finding that parcels going to WA, VIC, TAS and SA from Coffs Harbour are taking a longer amount of time, due to the length of distance along with the pressures of the postal system.
Things you can do:
1. Always check your address is entered 100% correctly when placing an order to ensure it has a direct route to you
3. Enquire or contact AusPost or Sendle once a good few days has passed since your due date. Delays can be up to 14 working days at the moment I am finding (this doesn't include public holidays like Easter long weekend, Anzac Day etc)
4. Be kind to your customer service agents via the business you are purchasing from and delivery partners. Delays are out of our control and are to be expected during this current time.
Sending love, health and lightness. Soph xx