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Shipping & Returns

What is your return policy?

We do not offer refunds unless item is deemed faulty by supplier.

We offer exchanges or Credit Notes only within 14 days of purchase.

Items must be in the condition you received it in, and with a proof of purchase. It is at our discretion to refuse exchanges on items we believe to be NOT in the condition it was sold/sent in.

Credit Notes are valid for 12 months from date of purchase.

No returns or exchanges are granted on sale items. All SALE purchases are final.

Due to Health Reasons we do not grant exchanges or returns on earrings or swimwear.

We use both Bio Post packs and recycled packaging from the orders we receive. Your parcel may arrive in a box who's having its second life but we will always protect your items!

We do not cancel orders once made.

We do not offer Refunds for Change of mind, wrong choice, or on any Pre Order items.

If there is a major fault in your product we will first: option a) refer to the supplier/brand for a replacement or refund or 
option b) refund if it is deemed faulty by either the brand or us.

By purchasing you are agreeing to these terms and conditions.

If you need assistance with an exchange please email:


Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Get in touch

Have questions about your order, or a general enquiry?